Royal47 Privacy Policy – User Data Protection

01Introduction and Scope of the Privacy Policy

Welcome to the Privacy Policy page Royal47. We understand that privacy is more than just a word — it is the trust you place in us every time you log in, make a deposit, or play on our platform. We take that trust seriously.

This Privacy Policy transparently explains how Royal47 collects, processes, stores, and protects your personal data. It also outlines the rights you hold regarding that data and how you may exercise them.

This policy applies to all users who access or use the Royal47 platform via the official website, mobile app, or any other channel operated by Royal47. By using our platform, you acknowledge that you have read and understood this policy.

02Types of Personal Data We Collect

Royal47 only collects data that is strictly necessary to provide safe, compliant, and high-quality services. The data we collect falls into three main categories:

We do not collect sensitive data such as health information, religious beliefs, or political views. Information you provide during registration must be accurate and up to date — you are responsible for updating it should any changes occur.

03How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. royal47 does not process your personal data for purposes unrelated to platform operations. The primary purposes for using your data are:

• Identity verification and KYC: To verify that you are a legitimate user aged 18 or above and meet applicable legal compliance requirements.
• Transaction processing: To process your deposits and withdrawals safely and accurately through supported payment channels such as FPX, DuitNow, TNG eWallet, GrabPay, ShopeePay, and cryptocurrency.
• Account security: To detect and prevent unauthorised access, fraud, and suspicious activity on your account.
• Service communications: To send important notifications related to your account, security, and transactions.
• Marketing communications: To notify you about promotions, bonuses, and special offers — only where you have given your consent.
• Platform improvements: To analyse usage patterns and improve the overall user experience.
• Responsible Gaming: To identify gaming patterns that may require support and provide relevant responsible gaming tools.
• Legal compliance: To fulfil reporting obligations and applicable regulatory requirements.

04Data Storage and Security Measures

Royal47 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, alteration, or unintended disclosure.

Technical security measures we use:

• 256-bit SSL encryption: All data transmitted between your device and royal47's servers is encrypted using the latest TLS 1.3 protocol.
• Encryption of data at rest: Sensitive data such as passwords and financial information is stored in encrypted format using AES-256 algorithms.
• Two-factor authentication (2FA): Available to all accounts as an added layer of protection — we strongly encourage its use.
• 24/7 Monitoring: Our systems are continuously monitored to detect any abnormal activity or intrusion attempts.
• Data segregation: User funds and financial data are stored separately from the company's operational systems.
• Regular security testing: Independent security audits are conducted periodically by third-party security specialists.

Data retention period: royal47 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Generally, active account data is retained for the lifetime of the account, while transaction data is kept for a minimum of 7 years for financial compliance and audit purposes.

05Data Sharing with Third Parties

Royal47 never sells your personal data to any third party for commercial purposes. However, in the course of operating the platform, there are certain situations where your data may be shared with the following parties, and all such sharing is subject to strict confidentiality agreements:

All third-party service providers we use have undergone security assessments and are required to comply with data protection standards no less stringent than our own.

06Cookies, Tracking Technologies, and Your Choices

Like most online platforms, royal47 uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions smoothly.

Types of cookies we use:

• Essential cookies: Required for core platform functionality such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting information on how you use our platform to help us improve site performance and design.
• Functional cookies: Remembering your preferences and settings such as language, location, and game preferences to deliver a more personalized experience.
• Analytics cookies: Helping us understand aggregate, anonymized usage patterns for internal analysis purposes.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality or your experience on the platform. Please note that essential cookies cannot be disabled as they are required for platform security and core functionality.

07Your Rights Regarding Personal Data

As a royal47 user, you have certain rights regarding your personal data. We are committed to making it easy for you to exercise these rights in a straightforward and cost-free manner.

• Right of access: You have the right to obtain a copy of the personal data we hold about you. Such requests will be processed within 14 business days.
• Right to rectification: If your data is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: Under certain circumstances, you have the right to request that we delete your personal data. This right is subject to data retention requirements mandated by law.
• Right to restriction of processing: You may request that we restrict the processing of your data in situations where you dispute the accuracy of the data or the legitimacy of the processing.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider, where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

To exercise any of the above rights, please contact the royal47 customer support team via live chat or our official email. We may need to verify your identity before processing your request.

08Child Protection

Royal47 maintains a zero-tolerance policy toward use of the platform by individuals under the age of 18. Our platform is designed exclusively for adults, and we do not knowingly collect personal data from children or minors under 18.

Steps we take to prevent access by minors include:

• Mandatory age verification during the registration process.
• A KYC process requiring official identity document verification.
• Continuous monitoring to identify accounts that may be used by minors.
• Partnering with Responsible Gaming programs to detect and prevent underage gambling.

If we find that we have inadvertently collected data from individuals under the age of 18, the account in question will be terminated immediately and all related data will be deleted from our systems as soon as possible.

09Amendments to This Privacy Policy

Royal47 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our operations, technology, or applicable legal requirements. All amendments take effect as soon as the updated version is published on this page.

For amendments that are material and significantly affect your privacy rights, we will:

• Sending an email notification to your registered address at least 14 days before an amendment takes effect.
• Displaying a clear notice on the homepage and within the platform when you log in after an amendment takes effect.
• Updating the "Last Updated" date at the top of this page.

Continued use of the royal47 platform after an amendment takes effect constitutes your acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically to stay informed of the latest version of our policy.

10Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the Royal47 privacy team is here to help.

You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the royal47 platform.
• Email: [email protected] — we aim to respond to all privacy inquiries within 2 business days.
• FAQ Page: Visit FAQ page for answers to frequently asked questions about privacy and data security.

For official requests regarding your data rights (access, deletion, correction), please clearly state the type of request and include sufficient information for us to verify your identity before processing.